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Organization Structure


econnoisseur extends its customer centric philosophy to its organisation structure. The way we are organized reflects our client thought cycle as they progress through their BPO initiative.


Client Thought Process


Our Relationship managers are consultants and industry people with strong consultative skills to help clients evaluate the off-shoring initiative.

Product management draws from senior industry resources to draw up a road map for an optimal long term off-shoring strategy.

Transition managers combine strong consulting, operations and technology skills to ensure the smooth migration of processes.

Operating teams are led by managers with significant experience in managing operations in our clients industry, supported by well educated, motivated and innovative process executives.

The Chief Risk Officer ensures compliance with appropriate control and regulatory environment to help mitigate customer risk.

The organization is supported by quality consultants, finance & administration professionals, technology resources and people management to ensure uniform, effective and productive delivery.

Uniform, except for those pleasant surprises..